Terms & Conditions
Thank you for choosing Bello Catering Co. These Terms and Conditions outline how we work together to make your event exceptional. By booking our services, you agree to these terms.
Our Services
Bello Catering Co provides premium fire-led catering for events across the Mid North Coast NSW and beyond. We specialise in weddings, corporate events, private milestone celebrations, and select public events.
All our catering is fire-led — from our signature woodfired pizzas to our fire-roasted banquet proteins — designed to bring energy, connection and memorable food experiences to your celebration.
Quotes and Bookings
Quotes
All quotes are provided based on the information you give us about your event. Quotes are valid for 30 days and may be adjusted if your guest numbers or requirements change.
Minimum Guest Numbers
Our catering packages require minimum guest numbers as follows:
- Bello Classics: 40 guests minimum
- Bello Signature: 40 guests minimum
- Fire & Feast: 50 guests minimum
Booking Confirmation
Your booking is confirmed once we receive your deposit and send you a booking confirmation. This secures your date and locks in your package.
Pricing and Payment
Pricing
All prices are in Australian Dollars and include GST. Prices are based on confirmed guest numbers and selected packages.
Deposit
A deposit is required to confirm your booking. The deposit amount will be confirmed when you book.
Final Payment
Final payment is due before your event. We'll confirm the exact timing in your booking details.
Changes to Guest Numbers
Please provide final guest numbers at least one week before your event. You'll be charged for the confirmed number or actual guests served, whichever is higher.
Menu and Dietary Requirements
Menu Selection
Choose your pizzas and canapés from the options in your selected package. Menu changes can be requested up to two weeks before your event, subject to availability.
Dietary Requirements
We're happy to accommodate vegetarian, vegan, gluten-free and dairy-free dietary needs when advised in advance. Please let us know about any allergies or special requirements when you book.
Allergen Information
While we take care to accommodate dietary requirements, we cannot guarantee our food is completely free from all allergens due to our cooking methods. Please inform your guests of any potential allergen risks.
Cancellations and Changes
By You
If you need to cancel or make significant changes to your booking, please contact us as soon as possible. Cancellation terms will be outlined in your booking confirmation.
By Us
In rare cases of unforeseen circumstances (extreme weather, illness, equipment failure), we reserve the right to cancel. If this happens, we'll work with you to reschedule or provide a full refund.
Date or Venue Changes
Changes to your event date or venue should be requested in writing as soon as possible. We'll do our best to accommodate changes subject to availability.
Your Venue
Venue Access
Please ensure we have appropriate access to your venue, including parking for our vehicle and equipment. Our team needs sufficient time before your event to set up our woodfired oven and service stations.
Facilities
Your venue should have suitable space for our woodfired pizza setup and service flow. We'll discuss specific requirements during the booking process.
Power and Water
If required for your event, please ensure access to power and water at your venue.
Our Responsibilities
We will:
- Arrive at your venue with adequate setup time
- Provide all cooking and serving equipment
- Cook all food fresh on-site using our woodfired oven
- Provide high-energy, professional service
- Serve your guests with care and attention
- Clean up our equipment and service areas
Your Responsibilities
You are responsible for:
- Providing accurate event information (date, time, location, guest count)
- Ensuring venue access and facilities as discussed
- Informing us of dietary requirements and special requests
- Paying according to agreed terms
- Informing your guests about potential allergen risks
Liability
Our Service
We take pride in providing premium, reliable catering. However, we are not liable for circumstances beyond our reasonable control, including extreme weather, venue issues, or events caused by third parties.
Food Safety
We maintain high food safety standards and follow all health regulations. Once our service concludes, we're not responsible for food storage or handling by others.
Property
We are not responsible for damage to venue property caused by guests or circumstances outside our control.
Photography and Promotion
We may photograph your event for our portfolio, website, and social media. If you prefer we don't use images from your event, please let us know in writing before your event date.
Feedback and Complaints
We value your feedback. If you have any concerns about our service, please contact us within seven days of your event. We'll respond promptly and work to resolve any issues.
Privacy
Your personal information is handled according to our Privacy Policy. Please refer to it for details on how we collect, use, and protect your information.
Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will always be available on our website with an updated date.
Australian Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Contact Us
If you have any questions about these Terms and Conditions, we're here to help:
Bello Catering Company
Email: callum589@gmail.com
Phone: 0425 443 176
Address: 2/20 Camperdown St, Coffs Harbour, NSW 2450, Australia
We look forward to bringing fire, energy and exceptional food to your event.